• We have a loyal, dedicated, trained, and well looked-after workforce.

• We will always be completely honest with you. If we can't help you (which is highly unlikely!), we'll tell you right there and then so that you can make other arrangements. Employment agencies generally have a reputation for letting customers down at the last minute because of the practice of not being completely honest with their customers. Not PSR. This is not an empty promise - it is a staff rule.

• If you're not happy with a member of our workforce, and you tell us you're not happy within four hours of the person starting work with you, you won't be charged. Again, this isn't 'sales-speak' - it's printed in our Terms and Conditions of Business.

• If you ARE happy with a member of our staff then, provided they have worked with you for an agreed short period, you may employ them free of any charge whatsoever. Each year over the the past three years, the total turnover on permanent placement fees at PSR is......zero!!  Like all large companies, our accounts are public so you can verify this easily yourself.  In our sector, charging a placement fee for an unskilled worker can actually prevent that person from being hired.  We don't believe that agencies should be about putting obstacles between an applicant and a job.

• You can contact us 24 hours a day by telephone, email or fax. Or, if it's more convenient, our duty consultant can call you at regular pre-arranged times and intervals (including weekends, public holidays and nights).

• Our office staff are trained by the Recruitment and Employment Confederation.

• We have a groundbreaking "Standby System". We'll keep up to 30 temps on standby for you on any day in case you should need them quickly. They're here at our office from 7am and we will keep them here for you, ready to go, until 10am. After this time, if you didn't need all or any of them, we send them out on other jobs. There's no cost for this service if you already use five or more of our temps. Standby Teams can be made up of any type of staff (cleaners, drivers, catering staff, etc.), and any combination of staff too (some cleaners, some catering assistants some porters etc.).

• We'll work with you if you have a strict budget. We make our profit not on our margins, but on the volume of staff we send out. This gives us greater flexibility than most when it comes to setting our rates. You can give us a budget figure and a project, and we'll work with you to make sure that you stay within budget, yet still get the service you need. We're a large company, so we can even place invoicing 'on hold' so that you can apply our charges to a future budgetary period.

• You tell us when (or if) you want to see us. One of our consultants will visit you as frequently (or infrequently) as you wish. Some of our clients like weekly visits to address any problems whilst they remain fresh, other clients don't like to be bothered by a visit at all!

• Our staff vetting system can be trusted. We ensure that all staff are reference-checked and have proved their eligibility to work here in the UK. All documentation is kept on file and is available to you if required. When our staff register for work, they complete a declaration relating to the Rehabilitation of Offenders Act 1974 stating that they have no convictions (even one considered as 'spent' under the act). So if your positions are exempt under the Act, we've got it covered! PSR is an approved "Umbrella" Organisation with the CRB (the Criminal Records Bureau); this means that we have the ability to obtain Criminal Record Disclosures for our staff as appropriate.  Because we're an Umbrella Organisation, we can apply for Disclosures for YOUR staff too!  If you might be interested in using this service, you can speak to Chris Gibson or Nikki Deegan - our CRB Countersignatories.

• There is minimal paperwork for you to process. Just one timesheet for all of your staff (or individual timesheets if you prefer). We'll supply all stationery but, if you run out unexpectedly, you can print out timesheets directly from our web site! (The "Print A Timesheet" option is over on the left of this page)

• Where appropriate, all uniforms/protective clothing is/are supplied by us at our cost. We have a massive stock of catering coats, overalls, housekeeping jackets, tabards, protective footwear, disposable headgear, polo shirts and protective gloves. If you have a specific requirement we will always do our best to accommodate at our cost.

• Every member of our workforce is provided with a hi-tech ID/Security badge. They cannot be forged, are valid for only a limited period, and are only renewed and issued to staff who are are legally entitled to work in the UK/EU.

• If you require, for every 15 members of staff you have, we will provide a 16th free of charge to cover any sickness or unforeseen absence that may occur. Whether there's absence or not, you still get to keep the free member of staff.

• Our staff are fully insured by us (at our cost) whilst working on your site.

• If there is ever any error with your wages, the error will be fixed immediately (our error level for 2004 was just 0.0037%!). This means you can have any money that we owe you right then and there. No waiting until next weeks' wages like other agencies.

• We'll almost always help you with an advance if you need money to get to work.

• Our minimum pay rate is 40p above the National Minimum Wage rate (to cover your holiday pay), and we don't discriminate against you if you're under 21 - we wouldn't dare offend you with a lower hourly rate than an older person doing the same job!

• You can change jobs as often as you wish (all the time there's suitable work available). You don't have to make any long-term commitment to us, your commitment lasts for as long as the booking!

• If you want to work long-term just ask and we'll do our best to find you a long-term booking.

• If you want to work permanently for one of our clients then you can, and it's easier to do it with us because we don't charge our clients a "placement fee" of any kind. If they like you, and you like them, and there's a vacancy open, we won't ever put the brakes on your application with a huge invoice!

• You are important to us. Unlike other agencies, we don't treat our staff like sheep - herding them off to clients' sites. You pay our wages.  Without you, we would have no customers and there would be no PSR. We never forget this.

• We provide free training - some os which is compulsory for some jobs - everything from Basic Food Hygiene to Manual Handling to Infection Control in Hospitals to AIDS/HIV Awareness courses. As part of our Investors in People recognition, your development is as important to us as it is to you.

• If you go to a job and you hate it, just call us. We won't sack you just because you don't like a job - we understand that not all jobs are suitable for all people. Just let us know, and we'll get you covered and find something else for you.

• Whether you want to be a 'professional' temp (a person who is happy temping long-term, full-time) or a 'casual' temp (a person who just works occasional days here and there), we can help you.

....and there's much more.